Privacy policy

We believe privacy is of the utmost importance and want to transparently inform you about how we collect and handle your information. This privacy policy is conform the General Data Protection Regulation (GDPR).

How do we collect your information and why?

Statistics

  • Google Analytics
    When you browse our website, we collect some information like the browser you’re using, your language, the page you’re on, how you interact, your (general) location, etc. We use this data to improve the website and give you a better experience. This data is anonymized. You can find more information in Googles Privacy Policy, https://www.google.com/analytics/terms/nl.html.
  • Facebook Pixel
    We use the Facebook Pixel to track which pages you visited. With this data we can show you specific ads on Facebook. At no point in time do we have any information on who you are or what your Facebook account is. Facebooks privacy policy can be found at https://www.facebook.com/privacy/explanation.
  • Hotjar
    We use the tool Hotjar to keep track how you interact with our website. Your scroll behavior or clicks on certain elements on a page. The data that is collected is completely anonymous. The privacy policy of Hotjar can be found at https://www.hotjar.com/legal/policies/privacy.

Personal information

  • Required information To use our services, we require certain personal information. Some possiblities include first name, family name, email address, birthdate, phone number and street address. In certain case we also need company details for invoicing.
  • Sentry We use Sentry to track errors on our website and applications. When an error occurs, this is automatically submitted to Sentry and we are notified of it. This way we can fix the issue fast and efficiently. Sentry’s privacy policy can be found at https://sentry.io/privacy/.

Other information

  • Pictures
    The pictures you or we upload, are uploaded to Amazon Simple Cloud Storage Service (S3). The privacy policy of Amazon can be found at https://aws.amazon.com/compliance/data-privacy-faq/.
  • Feedback widget
    We use UserReport to capture your feedback on our website. The data you’ve entered like your first name, last name, email address and your message will be kept at their servers. We use this data to improve our website, product and / or services. The privacy policy of UserReport can be found at https://privacy.userreport.com/en-GB/for-users/privacy-policy/hort-version/.
  • Getsitecontrol
    We use the tools of Getsitecontrol to ask your feedback or to give you the possibility to share certain pages on social media or email. The privacy policy of Getsitecontrol can be found at https://getsitecontrol.com/privacy/.

With whom do we share your data?

Like stated above, we do share your data with some third parties. They are responsible to process your data correctly and to keep it secure. The transfer of your data will always done via a secure connection. We only share your data with third parties that are in line with de new GDPR guidelines.

In addition to these partners, we also manage your data, but we never share it with third parties, unless in the following cases:

  • We are required by law, the government, a lawyer, ... to share certain data.
  • Our professional advisers (lawyers, accountants, etc.) who are located in Belgium and the Netherlands need certain information for their activities.
  • When we notice that illegal activities take place.
  • When we have to defend our rights or with a financial risk.
  • When logging errors from our system to help you.

Partners with whom we exchange data comply with the GDPR guidelines.

How do we protect your data?

We ensure that your data is always sent over a secure connection to our servers. These servers are in their turn secured and managed by our supplier who works in accordance with GDPR guidelines. We have different systems that ensure that you can never get or see data from other people. Our systems are in accordance with European guidelines.

How long do we keep your data?

We keep your data as long as it is necessary to offer our services and products to you and others and to comply with our legal obligations.

If you no longer want us to keep your personal information, you can contact us so that we can delete your data and, if applicable, cancel your account. Even if you have your data deleted, we can still keep some data for a period to prevent fraud, for our accounting, to respect the law, to assist with investigations by a government agency or to solve problems. . This data is only used in these cases.

Marketing choices related to your personal information

If you have given your consent (eg by subscribing to a newsletter or by creating an account) we can send you emails. These are emails that are required for our services to work correctly, as well as marketing emails. For the latter you always have the option to unsubscribe so that you no longer receive these emails.

You also have the right to refuse our cookies, but then we can’t ensure that our services work correctly. For this we refer to our Cookie Policy.

Information about children

Our websites are not intended for children under the age of 16. If you are younger than 16, we ask you not to use our website and / or not to give us personal information. You can always ask your parents or legal guardian to use our services in your place. If you are between 16 and 18 years old, you may surf on our website, but you need supervision from a parent or legal guardian to become a registered user. It is the responsibility of parents or legal guardian to monitor the use of our website by their child.

Information that you make public or give to others

When you place public information on our website, we are not responsible for the way other people use it. Always think carefully before you share information with others.

How can you reach us?

Demirsoy Equestrian ScRL
Hoogstraat 32 bus 5
3670 Meeuwen
Belgium
derin_demirsoy@hotmail.com

Which rights do you have?

Right of inspection and correction

You have the right to view all personal data that this website collects from you. Any incorrect or incomplete data can be changed or removed.

Right to be forgotten

You always have the right to have your data removed from our databases.

Right to file a complaint

If you believe that we have processed your data unlawfully, you have the right to file a complaint with the Privacy Commission.

Right to withdraw permission

Every user or visitor whose personal data is collected has the right to object to the processing of that data.

Right to restriction of processing

You have the right to (temporarily) stop processing your personal data.

Updates

We have the right to change this privacy statement if necessary. That is why it is important to regularly view this page. The privacy policy was last changed on May 19, 2018.